Tech Tips / Windows 2000 Professional / Installation and Configuration

Setup hangs on startup

When you're installing Windows 2000, the text-mode portion of Setup might hang while displaying the message, "Setup is starting Windows 2000." This system hang can be caused by a number of things. One reason could be that you've installed a third-party mass storage device driver that isn't compatible with Windows 2000, or you've installed the wrong driver for the device. This is generally more common with SCSI adapters, but it can also occur if you've installed a third-party IDE adapter. In this case, installing the correct driver should clear up the problem and allow Setup to complete normally.

Other possible causes are that the system has a device connected to it that's causing Setup to hang or that there's a configuration problem with a device. If you're using SCSI devices, make sure you've configured the SCSI chain properly with the last device on the chain being terminated. Check the SCSI adapter's BIOS configuration to make sure you've configured the adapter's properties correctly. If all looks good, disconnect all SCSI devices except the hard disks and retry Setup. If your system uses IDE drives, make sure you've configured the drives' master/slave jumpers correctly and that the drives are properly recognized in the system's BIOS.

Another potential source of the hang could be the system's BIOS. If the BIOS doesn't correctly support the Advanced Configuration and Power Interface (ACPI), Setup will exhibit this problem. The solution is to upgrade the system's BIOS to fully support ACPI. If the manufacturer doesn't offer a BIOS update directly, you can obtain a BIOS upgrade from Unicore or Microid Research.

Another potential source of the problem could be that Setup is using the wrong Hardware Abstraction Layer (HAL) for your system. This goes hand-in-hand with the ACPI problem. If you don't want to wait for the BIOS upgrade or can't find an upgrade, you can try installing a different HAL during Setup. To do so, wait until you see the message, "Setup is inspecting your computer's hardware configuration," then press [F5]. Setup will prompt you to select the desired HAL.

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